Privacy Policy

 

1.1 Healgrow Foods Private Limited is a private limited company registered and incorporated in India under the Companies Act, 2024 having its registered office at 425,Parparganj Industrail Area, New Delhi, India- 110092 (“Company”). The words/phrases/references to ‘we’, ‘us’ and ’our’ used herein this Privacy Policy shall refer to the Company.

1.2 This Privacy Policy covers the practices for handling and securing your Information by the Company.

1.3 This Privacy Policy is applicable to all persons who access, use, purchase any product or services from the Company (collectively, the “Services”) through our website (www.lofoods.fit), and other online channels and through other interactions and communications with the Company or its agents or affiliates (collectively, the “Platform”). This Privacy Policy is applicable to all users of the Services viz. the Platform (“Users”). The words /phrases, references to ‘you’ and ‘your’ herein this Privacy Policy shall refer to the Users.

1.4 By accessing or/ using the Services offered by the Company through the Platform, you expressly consent and confirm to the Company collecting, maintaining, using, processing and disclosing your Information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy or the Terms of Use or any other policies of the Company published on the Platform at any time, kindly refrain from accessing or/and using such Services.

 

2. 2. Commitment

2.1 The Company intends to protect the privacy of its Users accessing or using its Services on the Platform as the privacy of the Information provided by them to the Company from time to time.

2.2 The privacy of our Users, whether they are our former or existing Users or merely a visitor of our Platforms, is important to us and we are strongly committed to your right to privacy and to keeping your personal and other information secure. We encourage the Users and visitors of our Platform to read this Privacy Policy in detail to understand the types of information we collect and how we use such information.

 

3. 3. Collection of Information

3.1 For the purposes of rendering the Services, the Company may collect your Information from various channels including but not limited to voluntary submission of Information from your end in furtherance of accessing or using the Services through requests and communication initiated by you with the Company and third parties on the Platform.

3.2 The minimum age for a User to be registered for the Services is the age of contractual consent under applicable laws or 18 years, whichever is lower. Our Services, in particular, are not directed at or are meant for persons under the age of 18. We hereby expressly assert that we do not intend to collect any information from any person under the age of 18.

 

4. 4. Types of Information collected by the Company (“Information”)

4.1 Personally Identifiable Information (PII)

(a) PII, as used in information security and privacy laws, is information that can be used on its own or with other information to identify, contact, or locate a single person or to identify an individual in context. PII includes but is not limited to name, e-mail address, gender, date of birth, postal address, phone number, profile picture and other details shared via the Platform, by emails or any other medium.

(b) Any information exchanged by you with the Company in the form of written communication, responses to emails, feedback provided, participation in discussions, etc. is handled with confidentiality and will be available for the exclusive use of the Company.

(c) The Company may also collect specific Information from you when you access our Services through our Platform. For example, you may be asked to enter information about your address, delivery requirements and similar personal details. We may use this Information to customize our Services based on such Information as provided by you.

4.2 Non-Personal Information (NPI)

(a) NPI includes the IP address of the device used to connect to the Platform along with such other information such as browser details, operating system used, the name of the website that redirected the visitor to the Platform, etc. The Company requests you to note that when you access the Platform or receive emails or any communication from the Company, the Company and its permitted agents, use cookies and/or pixel tags to collect information and store your online preferences.

4.3 Other Information

(a) The Company may from time to time add or enhance or modify the Services available on the Platform. To the extent these Services are provided to and used by you, the Company will use the information provided by you in this regard to facilitate the access or use of the Services.

(b) The Company may also collect other non-specific information to provide you better access to the Services each time such as preferences and other non-personal details names shared via the Platform by an email or any other medium. For instance, if you email us with a question or provide feedback, we will use your email address, name, nature of the question, feedback etc. to respond to your question or feedback. We may also store and publish such information to assist us in making the Platform better and easier to use.

4.4 Indicative modes of collection of Information

(a) When you visit our Platform: We collect industry standard data from everyone who visits our Platform in the form of aggregated data even if they do not have an account with the Platform. This includes log data that automatically records information about the customers’ visit such as the browser type, operating system, the URL of the page that referred the customers, the different actions performed and the IP address used to access pages on the sites. We use this type of information to provide you with an experience that is relevant to your location based on the IP address, to enhance the sites, to prevent site misuse, and to ensure the site is working properly. We also collect data from cookie